FAQ

Orders & Shipping

How long does shipping take?
Standard shipping takes 5-7 business days. Expedited (2-3 days) and Express (1-2 days) options are available at checkout.

Do you offer free shipping?
Yes! Free standard shipping on all orders over $75.

Can I track my order?
Absolutely. You'll receive a tracking number via email as soon as your order ships.

Do you ship internationally?
Currently, we ship within the United States. International shipping is coming soon!

Products & Materials

What materials do you use?
We offer pieces in solid gold (10K, 14K, 18K, 22K), sterling silver, platinum, and gold-filled options. Our stones include genuine gemstones, lab-grown diamonds, and cubic zirconia — always clearly labeled so you know exactly what you're getting.

Are your diamonds real?
Yes. We offer both natural and lab-grown diamonds. Lab-grown diamonds are chemically and visually identical to natural diamonds at a more accessible price point. Every listing clearly states the stone type.

What are lab-grown diamonds?
Lab-grown diamonds are created using controlled conditions to recreate the properties of natural diamonds. They're identical in every way — same sparkle, same hardness, same beauty; without the mining.

How do I find my ring size?
Visit our Size Guide for easy at-home measuring instructions. When in doubt, we recommend visiting a local jeweler for a quick sizing — it's usually free!

Returns & Warranty

What's your return policy?
30-day hassle-free returns on unworn items in original packaging. See our Shipping & Returns page for full details.

Do you offer a warranty?
All Flawless Jewelry pieces come with a 1-year warranty against manufacturing defects. If something goes wrong with normal wear, we'll make it right.

Can I return personalized items?
Custom and personalized items are final sale, as they're made specifically for you.

Other

Do you offer gift wrapping?
Gift wrapping is available at no extra charge, just add a note to your order with the occasion.

Can I contact you directly?
Of course! Email us at support@flawlessjewelrydesigns.com and we'll get back to you within 24 hours.

Do you have a physical store?
We have physical locations in south Florida, please contact us if you would like to stop by.